Case study Example | Topics and Well Written Essays - 500 words - 3

Case Study Examplemicrophones also has its own wash bays and vacuum islands where customers corporation wash and clean their cars themselves. Secondly, mikes has also created an inviting place. Each of its 19 locations is located in a more-than-an-acre property that is highly landscaped, has a intumesce maintained lawn and with its own underground sprinkler system. The buildings look so clean that people sometimes think microphones is a restaurant. Third of all, when it comes to its people, Mikes is extremely fussy on who it hires. For every 50 applicants, still one might qualify for a second interview. Mikes ensure that it hires only those people who place the customers interest above everything else, those who will fit in healthful with Mikes principles. Fourth, regarding selling the relationship, Mikes always think about their customers, especially their reprise customers. In fact, they live and die on repeat business. They are committed to providing 100% satisfaction to the ir customers. Fifth, in order to sell their relationship, Mikes empower their employees to take ownership of their work. These employees are entrusted to create a happy experience for customers, enough to keep these customers to come back for more of Mikes services, and to die advocates for Mikes. Sixth, although Mikes has its own rules, policies and procedures, it likes to keep things simple. In fact, during the trainings for its employees, Mikes discusses with its employees the latters experiences in the outside world in terms of services they had received as employees and turns the discussion towards how the employees can do the same thing to Mikes customers. Seventh, Mikes encourages, and even promotes, (friendly) competition among its stores. Mikes believes that such friendly competition sparks improvements not only in its stores but also in its employees as well. Mikes conducts meetings with various